Entry-Level CRA Jobs Hiring Now Across 26 Locations in Ontario, Alberta, B.C., and Atlantic Canada
Last Updated on December 5, 2025, 7:22 PM EST (Toronto Time)
The Canada Revenue Agency (CRA) is actively hiring entry-level SP-04 Taxpayer Services Agents across 26 sites in Ontario, Alberta, British Columbia, and the Atlantic provinces.
These positions are well-suited for newcomers, recent graduates, and job-seekers who are kickstarting their careers. The roles require only a high school diploma and basic customer-service experience, making them one of the most accessible routes into federal employment.
The 2026 CRA recruitment rounds promise stable federal employment, fully paid training, competitive salaries starting at approximately $33.41 per hour, and meaningful pathways toward long-term government careers.
Below is a comprehensive breakdown of eligibility, locations, compensation, requirements, and how to apply—designed to give readers fast, clear answers.
Who Can Apply?
- Anyone residing in Canada with work authorization
- Canadian citizens and permanent residents abroad
- Must meet the minimum education requirement (high school diploma)
- Must meet the regional experience requirements
- Must be willing to work onsite at least three days per week
These SP-04 roles do not require prior government experience and represent one of the most accessible entry points into federal employment. Preference is given first to veterans, then to Canadian citizens and permanent residents.
Ontario Region (15 locations)
- Barrie
- Belleville
- Hamilton
- Kingston
- Kitchener
- London
- Mississauga
- Oshawa
- Peterborough
- Scarborough
- St. Catharines
- Sudbury
- Thunder Bay
- Toronto
- Windsor
Western Region (Alberta & British Columbia)
- Calgary, AB
- Edmonton, AB
- Surrey, BC
Atlantic Region (8 locations)
- Bathurst, NB
- Moncton, NB
- Saint John, NB
- St. John’s, NL
- Halifax, NS
- Sydney, NS
- Charlottetown, PEI
- Summerside, PEI
Salary Details
- SP-04 salary range: $65,389 to $73,595 per year
- Starting hourly rate: $33.41 per hour
Salaries increase with experience and come with inclusive federal benefits and a defined-benefit pension plan.
Education Requirements
- A secondary school diploma is required for all SP-04 positions
- Higher education (college, university, diplomas, degrees) is advantageous
- Foreign credentials must include a Canadian equivalency assessment
Experience Requirements
- Requirements vary by region, but all applicants must demonstrate:
- Recent experience in customer, client, or public service roles
- Proficiency with common computer software such as Outlook, Excel, Word, PDF tools, and search engines
- Both paid and volunteer experience can qualify
Job Duties (What You’ll Do)
- Taxpayer Services Agents handle inquiries from Canadians by phone and are responsible for:
- Answering inbound and outbound calls
- Reviewing taxpayer information
- Explaining CRA programs
- Researching solutions to taxpayer questions
- Applying legislation and policy guidelines
- Preparing letters, reports, and documentation
- Working in a contact-centre environment
- Maintaining professionalism during challenging conversations
These roles involve prolonged computer and headset use.
Application Tips for Success
1) Make Your Resume CRA-Ready: clearly show exact months of experience, specific tasks aligning with CRA requirements, and software/tools used. Vague resumes are filtered out.
2) Complete the EEDI Questionnaire: this can improve chances if qualified under Employment Equity.
3) Upload Education Documents Correctly: ensure your name matches your CRA profile and IDs.
4) Prepare for CRA Online Tests: cognitive assessments, communication evaluations, and behavioral competency tests may be required.
5) Apply Early: CRA processes applications as they arrive, not after the deadline.
6) Be Available for Full-time Training: new agents participate in mandatory training (~37.5 hours/week).
How to Apply
- Apply online via the CRA Careers portal. Search for postings using the region-specific information below:
- Ontario Region Posting: link to apply
- Western Region Posting: link to apply
- Atlantic Region Posting: link to apply
Application Steps
- Create or update your CRA candidate profile
- Upload your educational credentials
- Complete the EEDI questionnaire
- Submit your application
- Monitor your CRA profile and email for assessment notices
Note: These entry-level CRA roles fill quickly due to their minimal education and experience requirements, combined with strong pay, benefits, and long-term career potential. Early applications are advised as assessment begins as soon as applications are received.
Inspirational note: Gagandeep Kaur Sekhon moved to Canada in 2010 on a study visa, earned permanent residency in 2015, and today is a Canadian citizen contributing guidance through Immigration News Canada. Her story reflects the opportunities these roles can unlock.
If you have questions or want to discuss whether these positions fit your career goals, share your thoughts in the comments. Is federal service the right next step for you, or would a private-sector role better align with your skills and aspirations?
